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New HQ and New Ways of Working

Workplace Advisory Case Studies Hero

Location: Toronto, Ontario
Client: Canadian Financial Institution
Results: The successful development and implementation of a change management and communication plan. Work is designed to ensure leadership, managers, and employees can successfully navigate change and adopt new ways of working. The consulting engagement is currently in progress.

Project Objectives
  • Engage stakeholders to foster buy-in, excitement, and provide a memorable user experience
  • Prepare employees for transition while minimizing disruption and lost productivity
  • Further embed new ways of working
  • Manage any resistance to change
Project Overview

A Canadian financial institution is embarking on a transformational initiative that will lead to the relocation of 3,500+ employees to a new state-of-the-art, digitally-enabled workplace that is designed to foster collaboration, inclusivity, and sustainability. Realization of these benefits require a robust change management strategy and plan to enable a seamless transition to the new workplace, a positive employee experience, and the adoption of new ways of working.

Services Provided
Colliers applied proven change management methodology and expertise to deliver
  • A credible and capable change management and communication workstream
  • A robust change management strategy, detailed communications and employee engagement plan, and a comprehensive stakeholder assessment
  • Collateral, including the development of a dedicated intranet site, leadership workshops, regular newsletters, executive communications, and manager information sessions
  • A far-reaching Change Champion Network 

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For More Information, Please Contact:

Cathy French

Senior Vice President & Managing Director, Workplace Advisory

Toronto Downtown

Cathy brings 25 years of experience collaborating with clients to help them leverage the workplace as a strategic asset to attract, retain & engage top talent, enhance business performance, build culture and manage cost.  She has advised organizations across the globe and across industries on new ways of working, employee experience & wellbeing, workplace transformation, change management, sustainability, and real estate optimization.

Prior to joining Colliers, Cathy worked for RBC as the head of Global Workplace Strategy and Design in the Corporate Real Estate group.  She led a  team of strategists and designers and was responsible for workplace strategy and the design programs for office and retail, for the bank's 24M square foot portfolio.  Cathy developed the 'Workplace of the Future', a global strategy and program to transform RBC workplaces --  to enable organizational objectives, enhance the employee work experience, and optimize the real estate portfolio. She used a design-thinking methodology to engage employees,  gather data and insights and gain executive alignment. Cathy  implemented a measurement process to assess and quantify the effectiveness of the  workplace programs and to gather key learnings to apply for continuous improvement. These initiatives have laid the foundation to support the future of work and the workplace at RBC.

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Rachel Jefferies

Vice President - Workplace Advisory

Toronto Downtown

Rachel Jefferies is a proven change management professional with over 20 years’ experience working across all industries and sectors.  Rachel has led and delivered change management, communications and training for a range of workplace transformation initiatives both as an internal leader and as an external consultant.  She is highly skilled in senior leadership alignment and change management -- identifying stakeholders and managing needs, assessing and planning for change impacts, implementing comprehensive communication plans, fostering cross-functional collaboration, and leading geographically disperse teams. 



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Kelly Zarchekoff

Senior Consultant, Workplace Advisory


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