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Hybrid Workplace Strategy for a Non-Profit Organization

Hybrid Workplace Strategy

Toronto, Ontario


Non-Profit Organization


The engagement enabled the client to make evidence-based decisions on their hybrid work model and real estate strategy, resulting in a 47% reduction of square footage.

Project Objectives

Develop the vision and strategy for the future of work and the workplace to:

  • Enhance employee engagement and wellbeing 
  • Enable excellent customer service
  • Create an equitable, flexible, and transparent employee experience 
  • Adopt new ways of working
  • Optimize real estate and manage cost 
Project Overview

The client wanted to engage as many employees as possible in the process. During the discovery phase, a series of leadership and employee workshops were conducted to gather data, insights, and diverse points of view. We facilitated a hybrid work decision-making session with the executive team to gain agreement on critical decisions.

Services Provided

Colliers developed the strategic vision, goals, and critical success factors for the future state. From there, we created a framework for the hybrid work model and developed a workplace strategy consisting of guiding principles, the workplace typology and work settings, a space allocation model, and desk-sharing ratio. Colliers delivered a workplace playbook to inform the re-design of the facility and how to implement new ways of working. 

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For More Information, Please Contact:

Cathy French

Senior Vice President & Managing Director, Workplace Advisory

Toronto Downtown

Cathy brings 25 years of experience collaborating with clients to help them leverage the workplace as a strategic asset to attract, retain & engage top talent, enhance business performance, build culture and manage cost.  She has advised organizations across the globe and across industries on new ways of working, employee experience & wellbeing, workplace transformation, change management, sustainability, and real estate optimization.

Prior to joining Colliers, Cathy worked for RBC as the head of Global Workplace Strategy and Design in the Corporate Real Estate group.  She led a  team of strategists and designers and was responsible for workplace strategy and the design programs for office and retail, for the bank's 24M square foot portfolio.  Cathy developed the 'Workplace of the Future', a global strategy and program to transform RBC workplaces --  to enable organizational objectives, enhance the employee work experience, and optimize the real estate portfolio. She used a design-thinking methodology to engage employees,  gather data and insights and gain executive alignment. Cathy  implemented a measurement process to assess and quantify the effectiveness of the  workplace programs and to gather key learnings to apply for continuous improvement. These initiatives have laid the foundation to support the future of work and the workplace at RBC.

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Shalisha Senkow

Associate Vice President, Workplace Advisory | Canada


Shalisha Senkow is an experienced strategist successful in developing and implementing workplace, change management and engagement strategies. She creates tailored solutions, concepts, and functional programs to a diverse range of client groups.  She excels at building strong relationships with organizational management and project leaders to deliver efficient and effective projects, responsive to each client’s unique needs. Through an inquisitive and empathetic approach, she is proficient at guiding clients through transitions to new ways of working with innovative workplace solutions.

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