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The Future of Work

future of work

National Program


A Canadian Insurance and Financial Services Organization


The engagement enabled the client to gain alignment on the purpose and objectives for hybrid working and develop the roadmap for the workplace of the future.

Project Objectives

To develop the vision, strategy, and integrated roadmap for a national hybrid work program. The goal was to design long-term strategies that would enhance employee engagement, drive business performance, strengthen culture, and manage cost.

Project Overview

Colliers collaborated with a cross functional client team with representatives from HR, Real Estate, Technology, Communications, and Risk Management, and provided consulting on the following areas:

  • Workforce Strategies: new ways of working, workstyle personas, hybrid policy considerations
  • Workplace Purpose: the role of the future workplace
  • Employee Experience: creating a seamless and productive work experience with a focus on wellbeing
  • Business Concerns: how to measure performance and productivity
  • Technology Requirements: considerations for individual solutions and hybrid collaboration

Colliers began the engagement by conducting executive interviews to understand the organization’s strategic objectives, opportunities, and challenges, to set the direction for the project.

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For More Information, Please Contact:

Cathy French

Senior Vice President & Managing Director, Workplace Advisory

Toronto Downtown

Cathy brings 25 years of experience collaborating with clients to help them leverage the workplace as a strategic asset to attract, retain & engage top talent, enhance business performance, build culture and manage cost.  She has advised organizations across the globe and across industries on new ways of working, employee experience & wellbeing, workplace transformation, change management, sustainability, and real estate optimization.

Prior to joining Colliers, Cathy worked for RBC as the head of Global Workplace Strategy and Design in the Corporate Real Estate group.  She led a  team of strategists and designers and was responsible for workplace strategy and the design programs for office and retail, for the bank's 24M square foot portfolio.  Cathy developed the 'Workplace of the Future', a global strategy and program to transform RBC workplaces --  to enable organizational objectives, enhance the employee work experience, and optimize the real estate portfolio. She used a design-thinking methodology to engage employees,  gather data and insights and gain executive alignment. Cathy  implemented a measurement process to assess and quantify the effectiveness of the  workplace programs and to gather key learnings to apply for continuous improvement. These initiatives have laid the foundation to support the future of work and the workplace at RBC.

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Sarah Bramley

Vice President, Workplace Advisory


Sarah Bramley is an experienced strategy and change consultant focused on aligning the user experience with business drivers and organizational culture. Sarah applies design thinking concepts in innovative ways to uncover patterns and needs, driving the development of thoughtful, creative solutions.

Sarah has managed client relationships with projects across North America, navigating complex organizational structures and multi-stakeholder situations and providing a consistent, streamlined experience for client teams.

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