Service Center Coordinator
Manager | National Service Centre
Bob is a results-oriented professional with over 30 successful years of management level experience in the Integrated Facility Management profession. He has worked in Public and Private sectors within the following markets: Insurance, Financial Services, Technology, Pharmaceutical, Telecommunications, Manufacturing, and Legal. He has managed Regional, National and Global portfolios consisting of owned & leased properties in excess of 10 million square feet, including: Corporate Head Offices, Call Centres, Data Centers, and Retail Facilities.
Bob’s client focus has been demonstrated throughout his career and he has a solid history of establishing and maintaining effective relationships with people at all levels. In his current role as Service Centre Manager, Bob's focus is the provision of continuous service excellence to our property management staff, building operators, and clients.
Team Lead | National Service Centre
Corinne joined Colliers in August 2017 in the Real Estate Management Services (REMS) department with a 10+ year background in team leadership, client relations, quality service and administrative support.
In August of 2018, Corinne was promoted to the role of Team Lead in the National Service Centre. In this role she continues to liaise with Property Managers and General Managers on high-level tasks, and leads a team that facilitates requests for over 40M sq ft. of properties across Canada housed in three different CMMS. She takes the lead in onobarding new assets and users, manages current and future processes, collects data from the various CMMS to incorporate them into metrics for senior leadership, and also provides day-to-day support to the Service Centre Coordinators.
In early 2020, Corinne started actively working on transferring 40M sq ft. of properties to a new CMMS, Yardi Elevate: Facility Manager, a year long project, and has trained over 300+ Colliers employees.
Prior to working at Colliers, Corinne had been a Team Lead and Culture Ambassador in the telecommuniations industry for 9 years, where she focused on customer relations and team growth and development.
Ben joined Colliers in June 2016. Today, Ben works with the National Services team to provide Computerized Maintenance Management System (CMMS) support to our Operations, Sustainability and Property teams across the Country. Ben's main responsibilities include CMMS program development, operation and maintenance, troubleshooting, and enhancements, and the setup and management of Preventive Maintenance programs and schedules through the system.