Director of Data Operations | Canada
Mario Rivera is Director of Data Operations, in this role he is responsible for leading the performance of the Brokerage Data Team and for the day to day management of the Data Team in their work to collect, maintain and improve the quality and integrity of property data stored in Colliers CRM+ data base. As a member of the Colliers Research Leadership team, Mr. Rivera contributes to establishing and tracking performance and quality metrics and ensure compliance with data related policies and standards.
In addition, Mr. Rivera is also responsible for managing Colliers' Client Satisfaction Program (NPS).
Mr. Rivera was for 11 years Director of Corporate Projects for Latin America. In this role he was responsible for the implementation and on-going management of the different corporate initiatives such as NPS, Client Engagement and Broker Specialization. In addition, Mr. Rivera was in charge of the day to day operations of the Research, Marketing and IT regional platform.
In addition to his corporate duties, Mr. Rivera has experience acting as a Senior Analyst for Latin America in the capacity of Corporate Services for Multi National corporations. Fully bilingual, he possesses the skills of understanding business, cultural and real estate practices throughout Latin America.
BA (Hons) - Geography and Spanish UWO
Project Management Certificate - University of Toronto
Memberships & Involvements
Net Promoter® Certified Associate