Corporate Social Responsibility

Colliers Corporate Social Responsibility

Colliers Canada is a unique, exciting company whose enterprising spirit, commitment to service excellence and culture of collaboration accelerate the success of our people, clients and communities.

Our culture is underscored with exceptionally high standards for our business activities, client service, interactions with each other, and contribution to our people and the places where we live and work.

We’re not just about “doing the right thing” for our image’s sake. We’re about making our business more responsive and encouraging our people to be more active in our communities, as well as confident in how they learn, grow and respond to change – all in a quest to achieve greater, collective success.

Our Corporate Social Responsibility program centres around four key principles

At Colliers, service excellence is of paramount importance.

We empower our people to provide clients – and one another – creative solutions that accelerate success.

Our objective is to significantly raise the standard of service delivery in the Canadian commercial real estate industry. In fact, we have designed a business plan around using and providing the best platforms, attracting and retaining the best people and elevating the strength of our brand - with the ultimate goal of accelerating the success of our clients.

  • Clients - We will continue to put clients first – to consistently deliver on our promises and exceed their expectations.
  • Brand - We want to be recognized as the dominant real estate services brand in Canada.
  • People - We will further advance our world-class professional development program and career-pathing with a goal to be one of Canada’s most sought-after employers.
  • Platform - We will use world-class business and technology platforms to deliver on client needs faster and more effectively.
Dedicated to delivering service excellence to our people, we provide them the resources they need to accelerate their success – both personally and professionally.
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Colliers is defined by the people who work here. As such, we foster a dynamic work environment embracing team strategies and provide an enterprising, collaborative culture coupled with exceptional training, tools and technology. We embrace our culture of innovative thinking and continuous improvement. We employ proven recruitment strategies to attract and retain the best talent in the real estate industry. Opportunities exist to learn and cultivate knowledge in all areas of real estate services and operational support services.

We train our people to know their clients, anticipate their needs and bring the right specialized teams together to deliver service excellence. To ensure our people continually grow, we offer innovative workplace practices and initiatives such as:

  • Colliers University, our tailored professional development program – In 2018, 1,124 Canadian employees completed 9,409 Colliers University courses covering 3,790 hours of training
  • Opportunities to attend specialized offsite training camps with Colliers University to develop knowledge, network and build team strategies
  • Mentorship Programs to encourage personal growth and professional development
  • Awards for excellence, service and employee engagement to recognize outstanding performance and loyalty
As Canada’s largest commercial real estate services provider, we recognize our responsibility to provide leadership in sustainability for built environments, businesses and the global society.
Leadership in sustainability must start at home. Colliers was the first major real estate services company in Canada to measure and publish our carbon footprint. Our Canadian operation currently emits 3,565 metric tonnes of greenhouse gases into the atmosphere. We are actively engaged in greening our operations in a cycle of continuous improvement. We have green committees in our offices across Canada.

Our span of influence reaches far beyond our own operation, a responsibility we take seriously.

We encourage our clients to develop, build, occupy and manage their properties in a sustainable manner. We provide advice based on the latest technology and best global sustainability practices in property design, management and use. We empower our people to generate sustained economic value for our clients and investors, and social value for our communities. We continually expand our pool of environmental sustainability leaders. Our Canadian staff includes over 175 LEED®-accredited professionals.

Colliers is a member and supporter of the Canada Green Building Council (CaGBC). Colliers was a premium sponsor of the CaGBC’s first three national summits to help address environmental degradation and climate change by promoting high-performance green technologies and processes for both new and existing buildings. Colliers was also a lead organizer of the CaGBC’s pilot program for the greening of more than 60 million square feet of buildings across Canada. Colliers professionals have served on the CaGBC’s Board of Directors since 2006, holding various positions including Vice Chair for multiple terms.

Colliers is the Founding Global Partner of the World Green Building Council (WorldGBC). Colliers serves as an ambassador to the WorldGBC and plays a leadership role in accelerating the green building movement around the world — Colliers has founded national Green Building Councils in many countries including Argentina, Brazil, Chile, Colombia, Croatia, Indonesia, Peru, Singapore and The United Kingdom.
Fair Trade

Colliers is committed to equal opportunity and nondiscrimination in all programs and services, and does not discriminate on the basis of race/ethnicity, colour, religion, sex, marital status, national origin, ancestry, age, sexual orientation or disability.

We conduct business with vendors and partners who engage in fair labour practices and deliver ethically manufactured products. To ensure we abide by this policy, we request that our suppliers provide formal statements of their fair and ethical employment and manufacturing standards.
Governance

Colliers negotiates property transactions that can run into hundreds of millions of dollars each. We carefully review all our clients, buyers, vendors, landlords, tenants and suppliers to ensure we adhere to our strict ethical standards. We conduct all financial reporting in accordance with the Sarbanes-Oxley Act (SOX) to guarantee the accuracy and reliability of all corporate disclosures.

All employees and brokers sign either the Code of Ethics and Conduct or the Financial Management Code of Conduct and must receive and review information regarding “FirstLine”, FirstService Commercial Real Estate’s ethics hotline.

As a subsidiary of FirstService Corporation, a publicly listed company, we meet or exceed all public company operational reporting practices as required by law.

We operate according to the highest professional standards and abide by all industry codes of conduct.