Colliers does more than pay lip service to customer service.
It’s a core value so we measure it, and what gets measured gets done. Colliers is the only major commercial real estate firm in Canada committed to systematically measuring client satisfaction. Net Promoter® is both a loyalty metric and a discipline Colliers International uses.
The Net Promoter Score, or NPS®, is a straightforward metric that holds companies and employees accountable for how they treat customers. Colliers employees at all levels of the organization understand it, opening the door to customer-centric change and improved performance.
Colliers Ottawa would like to congratulate Nick Maiorino and Alan Doak for achieving Ottawa’s highest NPS scores in 2012.
“One of the main reasons was the gentleman I worked with. He was a pleasure to work with. He was honest, he was upfront, he was clear about things, he was helpful. That's why I decided to give you a ten. Other than like I said, clarity. He was very knowledgeable and he was very fair, you know…all those things that are very important to me. I would deal with him again and I would deal with Colliers and I wouldn't hesitate to suggest it to other people, you know, to use you guys.”
- Dominic Joseph Ferrarotto